Our time is very limited, and a lot of our supplies are one of a kind, so we usually don’t take custom orders.
But you can ask about personalization of a certain product you like, and we’ll start from there if it’s possible for us to personalize it for you!
Or just give us a message with a journal you’d like to see in our shop and if it will be made, we’ll give you a heads up!

Most of them are, because with the handmade items we just like variety as I am sure you do too! Plus, the limited supplies of a certain kind makes it difficult to replicate an object. However, we have a few designs that we remake, as they are our best sellers.

Yes, we do! Our customers are from all over the world, we had orders from almost all continents (we still have to conquer Antarctica!)
Most of our customers are from US, Canada, Australia and UK.

Shipping costs varies with the products you selected and your location. Estimated shipping costs will be visible in your cart, after you add the products that you want. Once you register / log in and input your address, you will be able to see the accurate shipping costs of your parcel. Sometimes we offer free shipping on certain orders.

We use a very reliable service, and our packages safely arrive to their destination.
Of course if there would be a misplaced package, we will investigate and work with you to find or replace / refund your order. We have a great customer service!

Usually, no. But you are responsible to know the rules within your own country, as each country has its own rules.

Once you place an order, we will dispatch it within a few days tops, unless it’s a custom work.
From there, shipping usually takes about a week within Europe, and two-three weeks in the rest of the world.

We send our items with registered mail which does have tracking but not all countries track it, some may track it the whole way, some not at all, some inaccurate. Each country has their own system and so we can’t guarantee you’ll be able to track your package. However, the service we use is very safe and the package will reach you even if there’s no tracking data available for your country. Feel free to reach out at contact@medievaljourney.com to retrieve your tracking number if you can’t find it.

We are based in Europe, more specifically in the beautiful Romania’s capital city, Bucharest. For most items you will get combined shipping prices.

We usually run sales around major holidays/events such as Black Friday. Also, we often try to have at least a few of our products at a discounted price. For large orders, contact us for a custom discount.